Click here to see more information on how to view the bill

Once you have viewed a bill, you may find that some information is missing.  

See below for an explanation of the bill and what to do if something needs amending.

Below is an example bill:

Invoice Details

Invoice Date and Tax Point:  The date selected in the Tenant Bill Run Initiation Activity

Customer Account Number:  The name in the Tenant Reference field in the Tenant Editor,  (NOT the Name field)

Right click on the Tenant  

Click Edit

Invoice Number: This is made up of 5 sections

In the example:  

TB1234 - The Invoice Prefix added in the Tenant Billing Group set up

Right click on the Tenant Billing Group in the Tenant Bill Run Initiation Activity

Click Edit/View

INVLibrary - The name of the Tenant in the Tenant Editor popup

Right click on the Tenant

Click Edit

190131 - The end date of the bill, 31st January 2019

57990 - The invoice number

01 - A check digit

Address Details

Invoice Address

The Invoice Name and Address that has been added to the Tenant

Right click on the Tenant

Click on the Location Tab

Scroll down to the Contact details

Note:  These details are on the Location tab and are the Contact details

Supply Address

The details on the Site Editor

Right click on the Site

Click on the Location tab

Account Details

Account Details - The period that is being billed.

This is from the Tenant Bill Run Initiation Activity

Highlight the Billing Run

Click Run Now

View the Bill Period

Breakdown of Charges

The Unit Rate, Standing Charge, VAT and Climate Change Levy are associated with the Tenant Provider:

The Tenant Provider has a Contract underneath it,

which then has a Tariff underneath it

Viewing the Tariff and Cost Definition

Open the Tenant Provider

Open the Contract

Right click on the Tariff

Click Edit

The Tariff Entries show at the bottom of the screen.

Click on an Entry, then click 

The Tariff Entry is then associated with  Cost Definition(s)

Click

the Cost Editor popup appears:

Double click on the line and the Register Setup popup appears:

Click here to learn more about amending these Cost Definitions and Tariffs

Viewing the Adhoc Charges

The adhoc charges are associated with the Tenant Account:

Right click on the Tenant Account

Click Edit

the Tenant Account Editor popup appears:

Each charge shows at the bottom of the popup.

Click here to learn more about amending the Adhoc Charges

Last line on the Bill

The last line gives the total of the bill and the bill due date

The date is sourced from the Tenant Account

Right click on the Tenant Account

View the Payment Terms (days) field

Meter Readings

For bills that have been created using the Non Periodic data, an additional area will show at the bottom.

This will show any actual or estimated readings using to establish the total consumption for the period of the bill.

In this example, the bill was for the month of June.  There was an actual reading on 16978 for the 1^st June (bill start date), then another actual reading for 26^th June. 

There wasn’t an actual reading for 30^th June (bill end date), therefore, Sigma estimated the consumption based on the data in Sigma.  For more information on how this is done, click here