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Welcome to the Sigma Online User Manual

 

                                                                                

*Latest News* 

April 2024

Sigma Support Helpdesk

TEAM moved to a new system called Manage Engine Service Desk Plus from Thursday 4th April 2024 to manage your support requests. You can still email our Support team, support[at]teamenergy.com or use the new portal https://helpdesk.teamenergy.com.

May 2024

Sigma Support Notifications
Subscribe to receive email notifications on:

• Details of any planned maintenance

• Details of any severely degraded performance

• Latest set of degree days

Click on the above links for more details.

 

Quick Links:

• Energy Intelligence Report Directory  - All EI Reports, listed by the View they are created in

• Pre-recorded Training Sessions and links to the videos

• Sigma New User Training Programme - 3 day training agenda for new users

• Housekeeping - A collection of pages to help with Housekeeping

• Archive of previous Releases and highlights

Online User Manual

Access the latest information on Sigma releases and learn how to use the solution to manage your energy data.

Use the navigation bar in the left pane of this page to navigate quickly to topic group folders and individual topics.

The folders represent primary categories for HELP topics. 'Drill down' to additional topics and topic groups by clicking the desired folder.

Resources

The Sigma User Manual does not exist as a printed resource. However you can create PDF and Word documents from the drop down on each page of the manual in the top right hand corner.

Support resources can be found in two primary locations:

1. This User Manual (which includes all software operation information), and

2. Sigma Support, our internally-managed and operated technical Sigma Support HelpDesk site.

Support Help Desk

If you can't find the information you need or a solution to your problem in our user manual you, can submit a ticket via our Sigma Support HelpDesk or contact the support team on 01908 690018 and selecting option 3.

Training

Click here for details on our training solutions, including the different options for Online/Onsite Training and a Training Menu of available Modules. Contact your Account Manager for more details.

Account Management Team

For information about our products and services visit the TEAM Energy website or contact our account management team:

Recent space activity

• 
  Mark Mozkins
  • Monthly Degree Days contributed Dec 09, 2024
• 
  Kim Blake
  • Sigma Cloud Terms and Conditions contributed Aug 13, 2024
  • Database Audit Service contributed Aug 12, 2024
  • Sigma Support Automatic Notifications contributed Aug 12, 2024
  • Additional Resources and Training contributed Jul 29, 2024

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