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Welcome to the Sigma Online User Manual
*Latest News*
April 2024 - New Customer Helpdesk goes live
TEAM will be moving to a new system called Manage Engine Service Desk Plus from Thursday 4th April 2024 at 17:30 to manage your support requests. You can still email our Support team, or use the new portal https://helpdesk.teamenergy.com. Click below for more details:
Quick Links:
Energy Intelligence Report Directory - All EI Reports, listed by the View they are created in
Pre-recorded Training Sessions and links to the videos
Sigma New User Training Programme - 3 day training agenda for new users
Housekeeping - A collection of pages to help with Housekeeping
Archive of previous Releases and highlights
Online User Manual
Access the latest information on Sigma releases and learn how to use the solution to manage your energy data.
Use the navigation bar in the left pane of this page to navigate quickly to topic group folders and individual topics.
The folders represent primary categories for HELP topics. 'Drill down' to additional topics and topic groups by clicking the desired folder.
Resources
The Sigma User Manual does not exist as a printed resource. However you can create PDF and Word documents from the drop down on each page of the manual in the top right hand corner.
Support resources can be found in two primary locations:
This User Manual (which includes all software operation information), and
Sigma Support, our internally-managed and operated technical Sigma Support HelpDesk site.
Support Help Desk
If you can't find the information you need or a solution to your problem in our user manual you, can submit a ticket via our Sigma Support HelpDesk or contact the support team on 01908 690018 and selecting option 3.
Training
Click here for details on our training solutions, including the different options for Online/Onsite Training and a Training Menu of available Modules. Contact your Account Manager for more details.
Account Management Team
For information about our products and services visit the TEAM Energy website or contact our account management team:
Name | Role & Area | Phone | |
|---|---|---|---|
Pete Morrell | Sales Manager | 07739 575869 | |
Darren Weekes | Key Account Manager - London and Home Counties | 07739 575870 | |
Lee Carter | Key Account Manager - North | 07595 280969 | |
Luther Chan | Key Account Manager - South | 07593 437324 | |
Geoff Blythe | Key Account Manager - Midlands | 07714 132943 | |
Andrea Shoel | Business Development Manager | 07590 774713 |