Sigma Online User Manual

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Welcome to the Sigma Online User Manual


*Latest Highlights* 

September 2022 - New Training Session

Our latest Training Session follows on from our previous session on TCR Charges  - watch both recordings here:

New EI Report - Current Supply Point Details

There is a new Report in Energy Intelligence called Current Supply Point Details. This Report displays the current Supply Point Contract to and from dates, along with the associated Meter(s) and Account.  Where a Meter or an Account are not associated, an red X will be displayed.


Quick Links:

Online User Manual

Access the latest information on Sigma releases and learn how to use the solution to manage your energy data.

Use the navigation bar in the left pane of this page to navigate quickly to topic group folders and individual topics.

The folders represent primary categories for HELP topics. 'Drill down' to additional topics and topic groups by clicking the desired folder.


The Sigma User Manual does not exist as a printed resource. However you can create PDF and Word documents from the drop down on each page of the manual in the top right hand corner.

Support resources can be found in two primary locations:

  1. This User Manual (which includes all software operation information), and
  2. Sigma Support, our internally-managed and operated technical Sigma Support HelpDesk site.

Support Help Desk

If you can't find the information you need or a solution to your problem in our user manual you, can submit a ticket via our Sigma Support HelpDesk or contact the support team on 01908 690018 and selecting option 3.


Click here for details on our training solutions, including the different options for Online/Onsite Training and a Training Menu of available Modules. Contact your Account Manager for more details.

Account Management Team

For information about our products and services visit the TEAM Energy website or contact our account management team:

NameRole & AreaPhoneEmail
Pete MorrellSales Manager 07739
Darren WeekesKey Account Manager - London and Home Counties07739
Lee CarterKey Account Manager - North07595
Nigel EbdonKey Account Manager - 
Andrea JohnsonKey Account Manager - Midlands07714
Andrea ShoelBusiness Development Manager07590

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