Unexpected data is defined as interval meter reading data that is now deemed as invalid as it has been received after a date where an asset on the energy estate is considered closed. Therefore, the channel should not be receiving any data (which may inaccurately be included in reports).

For example:

• a periodic channel has been closed from a particular date, and data is still being received after that date
• a periodic channel is associated to a Site which has been closed from a particular date, but data is still being received after that date

Unexpected Data Notifications

If unexpected data is found for one of the strategies, then notifications will be raised that are visible in the Notification Tab.

It is expected that investigative action will be taken to determine whether the channel should indeed be receiving data still, as it may highlight that there is erroneous configuration in the setup of your estate. For example, the Channel has been linked to the incorrect Meter or is part of the wrong Site. The system will allow the you to remove the data, if required.

Resolving Unexpected Data

The "Resolve" functionality ultimately allows the unexpected data to be removed from the system.

Highlight the applicable Unexpected Data Notification(s) in the list.

• Click  to open the Resolve Notifications popup

The Resolve Notifications popup will be displayed, showing a list of the Notifications selected for resolution.

The graph at the top shows the periodic data for the channel linked to the notification selected. The red area shows the period of time where data was not expected for the channel.

• Drag the mouse around the area to zoom in

• Click  to reset the zoom back to the default

Actions - Unexpected Data

Delete

If everything is valid, and you wish to remove the data:

• Click to remove all the unexpected data from the Channels for each of the Notifications

The Resolve Notifications pop up appears:

A Note can be optionally entered if required and will be stored against the Notification.

• Click OK

Cancel

• Click  to cancel without making any changes

Adding Notes to Notifications

This basic workflow allows you to capture information and update the status of the Notifications, as per your own business processes.

This is expected to be used to help you keep track of any investigative and follow-up actions which are been taken as a result of the Data Monitoring Notifications.

For example:

• where there is ongoing investigation to determine the cause of the problem, the status may be changed to "Under Investigation" and there maybe a series of notes capturing what has been happening
• where the issue has been referred to a metering agent to resolve, the status may be changed to "Assigned to Third Party" and there maybe a note to capture details of any conversations with the agent

Highlight the Notification(s) you would like to update. Notifications can be selected in bulk, even across different strategy types.

• Click  which will display the Work Notification pop up:

The Status will default to In Progress and is not editable - the Resolve and Ignore features will update the status.

If you want to update the Sub-status, select the required option from the drop down list. The default options are:

• Under Investigation
• Assigned to Third Party

• Pending Resolution

If you want to update the Note for the Notification(s), then Tick Update Note and enter the note in the text box.

Click OK to Save.

Ignoring Notifications

This will update the status of the Notification to "Ignored" and will also prevent the same notification (for the same period and Impact) from being raised by the system again.

• Highlight the Notification(s) you would like to update. Notification(s) can be selected in bulk, even across different strategy types
• Click   to open the Ignore Notifications pop up appears:

If you want to update the Note for the Notification(s), then Tick Update Note and enter the note in the text box.

• Click OK to Save

Editing Items

• Highlight the Notification
• Click  to open the Periodic HFD Channel Editor 

You can view the Channel / amend the interval reading Data associated to the notification, if required.

Please note, this option is only available if a single Notification is selected.

• Click OK if you have made changes
• Click Cancel to return to the Data Monitoring Activity

Editing Monitoring Strategies

Highlight the Notification for which you would like to edit the underlying monitoring strategy configuration.

• Click  to open the Monitoring Strategy Editor. Note, this is only an available option if Notification(s) relating to a single strategy are selected.
• Amend the Monitoring Strategy as required. Please see Data Gaps, Overdue Data or Unexpected Data for additional help.
• Click OK to Exit and Save

Exporting to Excel

• Click  to download an Excel Spreadsheet of everything you see in the table