A gap in the data is defined as a single missing or series of consecutive missing interval meter readings from a periodic channel.

For example:

A Periodic Channel which is recording data every half hour - If there are any half hour periods without a reading, then this would be deemed a gap
A Periodic Channel which is recording data daily - If there are any days missing a reading, then this would be deemed a gap

Note, it is not limited to half-hourly only, if your data is received every 15 minutes, or 5 minutes, then the system will support this.

Data Gap Notifications

If data gaps are found for one of the strategies, then notifications will be raised that are visible in the Notification Tab.

If the strategy was configured to auto-fill all gaps, then the notification will still be raised, but marked as resolved, to provide visibility of what the system has done, providing a full audit.

Resolving Data Gaps

Where the strategy was configured not to auto-fill all gaps for you, then these can be manually resolved using the "Resolve" functionality available.

Highlight the applicable Data Gap Notification(s) in the list.

Click Action Notifications to open the Resolve Notifications popup

If you select notifications which include types other than gaps, then a prompt will be displayed to confirm which strategy type you want to work with as the options available are contextual to the type of data issue being worked.

The Resolve Notifications popup will be displayed, showing a list of the Notifications being resolved

The graph at the top shows the periodic data for the channel linked to the notification selected. The red area shows where the Gap is.

Drag the mouse around the area to zoom in

Click to reset the zoom back to the default

Actions - Data Gap

Update Period Average Setting

You can change the number of Weeks used as a basis for calculating the data to use when filling the gap, select all the Notification records it should apply to then click Update. This will update the period to use when calculating the averaged data to fill the gap.

Tip

Use the "Select All" toggle at the bottom of the notifications panel if you want to quickly select all notifications.

Preview

If you want to see what the filled data will look like, click first.

This will show you what the filled gap would look like for the Notification that has been selected in the list. The filled period is highlighted in green.

Drag the mouse around the area to zoom in

Fill

Click to fill the gaps.

The Resolve Notifications pop up appears:

A Note can be optionally entered if required and will be stored against the Notification.

Click OK

The following confirmation popup will be displayed:

Click OK

Cancel

Click to cancel without making any changes. You will be returned to the list of all Notifications

Adding Notes to Notifications

This basic workflow allows you to capture information and update the status of the Notifications, as per your own business processes.

This is expected to be used to help you keep track of any investigative and follow-up actions which are been taken as a result of the Data Monitoring Notifications.

For example:

where there is ongoing investigation to determine the cause of the problem, the status may be changed to "Under Investigation" and there maybe a series of notes capturing what has been happening
where the issue has been referred to a metering agent to resolve, the status may be changed to "Assigned to Third Party" and there maybe a note to capture details of any conversations with the agent

Highlight the Notification(s) you would like to update. Notifications can be selected in bulk, even across different strategy types.

Click which will display the Work Notification pop up:

The Status will default to In Progress and is not editable - the Resolve and Ignore features will update the status.

If you want to update the Sub-status, select the required option from the drop down list. The default options are:

Under Investigation
Assigned to Third Party
Pending Resolution

You can customise the options available for selection to suite your needs here by using the Database Object Setup activity.

You can also create reports in Energy Intelligence to keep track of the Notifications and their status, filtered as required to show the information as per your needs.

If you want to update the Note for the Notification(s), then Tick Update Note and enter the note in the text box.

Click OK to Save.

Ignoring Notifications

This will update the status of the Notification to "Ignored" and will also prevent the same notification (for the same period and Impact) from being raised by the system again.

Highlight the Notification(s) you would like to update. Notification(s) can be selected in bulk, even across different strategy types
Click to open the Ignore Notifications pop up appears:

If you want to update the Note for the Notification(s), then Tick Update Note and enter the note in the text box.

Click OK to Save

Editing Items

Highlight the Notification
Click to open the Periodic HFD Channel Editor

You can view the Channel / amend the interval reading Data associated to the notification, if required.

Please note, this option is only available if a single Notification is selected.

Click OK if you have made changes
Click Cancel to return to the Data Monitoring Activity

Editing Monitoring Strategies

Highlight the Notification for which you would like to edit the underlying monitoring strategy configuration.

Click to open the Monitoring Strategy Editor. Note, this is only an available option if Notification(s) relating to a single strategy are selected.
Amend the Monitoring Strategy as required. Please see Data Gaps, Overdue Data or Unexpected Data for additional help.
Click OK to Exit and Save

Exporting to Excel

Click to download an Excel Spreadsheet of everything you see in the table