Two Factor Authentication

Sigma has the capability to enforce Two Factor Authentication (2FA) for individual Customer databases which is an extra layer of security used in addition to entering a username and password when logging into the system. It ensures that two pieces of evidence (factors) are entered in order to successfully authenticate and gain access.  When this is enabled, each Sigma User for the company will be required to provide an additional item of authentication (a verification code) on top of their username and password that will prove who they are.

Users must have access to an authentication application that uses RFC 6238. There are two methods this can be achieved, either by installing an application on a Smart phone (e.g. Google Authenticator, available on the applicable app store) or installing an extension to a desktop web browser (e.g. Authenticator).

Please contact the Sigma Helpdesk if you wish to enable 2FA for your Sigma instance.

Setting Up Two Factor Authentication (First Time)

Once 2FA has been enabled, the next time each User logins in, they will be asked to configure their authentication device which will allow a verification code to be generated going forwards.

The on screen wizard will guide you through the process, as described below.

Authenticator Device Setup

• Log into Sigma and the follow appears informing you that you need a Mobile Authenticator to activate your Account

Download an App (if you don't already have one)

• Install an app on your mobile, such at Microsoft or Google Authenticator

Scanning the Code

• Once installed scan the QR Code:
  • Click the Verified ID tab
  • Click Scan QR Code

• The following appears when you have scanned the QR Code:

• Click Continue
• Click back to Authenticator tab to see the code 
  • Note, in most apps it usually expires within 30 seconds

• Go back to Sigma and enter the code in the One time code field
• Click Submit

Create your password:

• Enter your new password in both fields
• Click Submit

Using Two-Factor Authentication

When Two-Factor Authentication is enabled, whenever a User logs into Sigma after correctly entering their username and password, a Verification screen will be displayed prompting the user for a Verification Code.

Logging into Sigma

• Open Sigma and enter your User details and click Submit

• Users will need to generate the Verification Code using the authenticator app that has been setup for each User

• The app will show a six-digit number that is valid for at most 30 seconds

• Once the code had been generated, enter it into the Verification Code field in Sigma
• Click Verify to access Sigma

Resetting Two Factor Authentication (Device Reset)

If for any reason you need to reset or setup the authentication code generator on a different device, please contact the Support team - support@teamenergy.com