Sigma Online User Manual
Sigma Support Helpdesk System
Introduction
TEAM moved to a new support management system called Manage Engine Service Desk Plus from Thursday 4th April 2024. This system manages all the correspondence with our Support staff once a ticket had been raised.
TEAM have decided to do this to:
help control ongoing increasing costs
rationalise the number of internal platforms we use at TEAM
leverage new functionality that will streamline our support processes going forwards
Further details are provided below, but if you have any queries, please don’t hesitate to contact us on support[at]teamenergy.com
What is the impact to me?
We are doing this in a way that will minimise any disruption to you - we have tried to get the new system up so that it works in the same way as the current system.
Contacting us by Email
The email address “support[@]teamenergy.com” can continue to be used to send your request.
Contact using using Web Form (Support Portal)
For any Customers that raise tickets via the online web portal, this is still possible but the URL has changed to:
https://helpdesk.teamenergy.com
You will need to create a new username/password on the new system before you can login to the portal. You will receive an email from “noreply@zohoaccounts.com” after the 4th April which will allow you to set your own password. The email will look like the following: