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- Multiple bills may be created for each Billing Period specified
- Where there is a change of Supply Point Contract Container within the Billing Period, more than one Bill will be created
- For example there may be a Change of Tenancy, a Change of Contract (and therefore Tariff) or a new Meter installed
- A Change in Cost Definition Entries will not split a Bill
- At each stage of the Tariff Engine, checks are performed on the existence and validity of the Configuration Data, and Consumption Data
- Bill Messages may be raised if any issues with data are identified
The issuing of tenant bills is the process which actually produces the tax point document - i.e. the official statement of charges that has been shared with the Customer.
Once a Bill has been issued it cannot be Cancelled, it can only be Withdrawn so that a new bill (rebill) can be created if needed.
Issued Bills can either be created PDF for onward emailing or posting to the Tenant, or as a schedule of charges in spreadsheet format for cases where only advice of calculated charges is required (using the reporting tools). Where a physical invoice document is not required, the Accounts Integration capability can be used to create a file that can be sent to an accounting system (e.g. Sage, Agresso, Oracle, SAP).
This page will help you understand the process of creating Tenant Bills, working through any queries and then Approve and Issue the Bills.
The following pages will help you understand the process: