Our support resource includes:
- Sigma HelpDesk - the role of the HelpDesk is to serve as a single point of contact for customer related Sigma application information requests, guidance and problem management. The HelpDesk team are available Monday to Friday from 08:00 to 18:00. You can contact them using our HelpDesk application to lodge a request online, they will respond within 20 minutes, or by calling the team on 01908 690018 and selecting option 2.
- Online User Manual - here.
- Training Videos - we have created a number of short videos to help you use Sigma. You can access these training videos form this Online User Manual here.
- Training - a number of training courses are available for delivery at your business location our at our Milton Keynes training facility. Contact your account manager for details.
- Regional Support Groups - these events are interactive, and include Sigma software training, updates on energy industry changes affecting your business, sharing ideas through group sessions and input to the Sigma software roadmap.
- Account Managers - our account management team are there to ensure that you are gaining the maximum benefit form our products and service - get in touch:
| Name | Role & Area | Phone | |
|---|---|---|---|
| Pete Morrell | Sales Manager | 07739 575869 | pmorrell@teamenergy.com |
| Darren Weekes | Key Account Manager - London & Home Counties | 07739 575870 | dweekes@teamenergy.com |
| Dean Noden | Key Account Manager - Midlands | 07395 790972 | dnoden@teamenergy.com |
| Lee Carter | Key Account Manager - Northern | 07595 280969 | lcarter@teamenergy.com |
| Andrea Shoel | Business Development Manager | 01908 690018 | ashoel@teamenergy.com |