Introduction

This report identifies:

• Energised Meters not linked to a Supply Point 

This could lead to under-reporting.

Resolution: Assign the Meter to a Supply Point.

Opening the Report

Open Energy Intelligence and search for the Report OR click on the link below to log into Energy Intelligence and open the Report for you:

• Energised Meters without Current Supply Point Link

No Issues

If there are no issues, ie if all energised Meters are linked to a current Supply Points, the report will show 0.

Energised Meters without Current Supply Point Link

If there are any energised Meters in the database that don't have a current Supply Point Link, the following shows:

The tabular data shows that the Meter does not have a de-denergised flag (so it is active) and that 0 Supply Points are linked.

Investigating the Issue

• From Energy Intelligence, copy the Meter name/number
• Open Estate Management and change the Item to Meter
• Search and highlight the Meter, which will open the Meters & Channels tab 
• Note, the Related Items confirms that the Meter is not linked to a Supply Point

Rectifying the Issue

Establishing the correct Supply Point

• This may need to be done outside of Sigma
• Alternatively, check the bills in Bill Entry to see if you can match the Meter, to confirm the Supply Point:
  • Open the Accounts tab and highlight the first Account for the same Commodity as the Meter
  • Click on Bill Entry
    • If the PDF has been attached, open to check the Meter Serial Number
    • If that matches your unlinked Meter, then check the bill for the Supply Point ID
    • Or repeat the process for the next bill in the same Commodity

Checking to see if the Supply Point already exists in Sigma

Once you have confirmed the Supply Point number that matches the Meter:

• Click on the Supply Point tab and check to see if the Supply Point is in the list

Creating a new Supply Point (if one doesn't exist)

• Click here for details on how to create a new Supply Point 

Linking the Meter to the Supply Point

• Highlight the Supply Point in the Supply Point tab
  • Click Manage Contract For Supply
  • Drag and drop the Meter from the Available Meters section to the Selected Meters section

Confirming the energised Meter is linked to a Supply Point

• From either the Supply Point or Meters & Channels tab, highlight the Supply Point or Meter and check the Related Items section.  This will show the Supply Point, Meter, Account, Contract etc, confirming that they are now linked