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• Meters to Supply Point Assignment Issues

No Issues

If there are no issues, ie all Meters are linked to individual Supply Points, the following appears:

SCREEN SHOT

Meters missing a Supply Point Link

Investigating the Issue

• From Energy Intelligence, copy the Meter Number
• Open Estate Management and change the Item to Meter 
• Search and highlight the Meter, which will open the Meters & Channels tab 
• Note, the Related Items confirms that the Meter is not linked to a Supply Point (the space is blank)

Rectifying the Issue

Establishing the correct Supply Point

• Check the bills in Bill Entry to see if a bill shows the Meter Number and the  Supply Point:
  • Open the Accounts tab and highlight the Account with the same Commodity
  • Click on Bill Entry
    • If the PDF has been attached, open to check for the Meter Number and the Supply Point number (which will also confirm which Account is linked to the Supply Point)
• Alternatively, this may need to be done outside of Sigma

Checking to see if the Supply Point already exists in Sigma

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Meters Linked to Multiple Supply Points

SCREEN SHOT  -  TICKET TO SUPPORT AS I DONT BELIEVE THIS IS WORKING PROPERLY  30627

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Supply Points

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Investigating the Issue

• From Energy Intelligence, copy the Meter Number
• Open Estate Management and change the Item to Meter
• Search and highlight the Meter, which will open the Meters & Channels tab   

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• Open the Supply Point tab and sort the columns by Commodity
• View each Supply Point with the same Commodity as the Meter to identify which Supply Points contain the same Meter Number:
  • Click on the Supply Point and note the Meter Number in the Related Items section.  Two or more will show the same Meter Number 

                    Image Modified

• Note the Account Number related to the Supply Point

Rectifying the Issue

Establishing the correct Supply Point

• Check the bills in Bill Entry to see if a bill shows the Meter Number and the Supply Point:
  • Open the Accounts tab in Estate Management and highlight the Account 
  • Click on  Image Modified 
    • If the PDF has been attached, open to check for the Supply Point number(s) on the bill

                              Image Modified

• Alternatively, this may need to be done outside of Sigma

Removing the Meter from one (or more) Supply Point(s)

If the Meter has been linked to two (or more) Supply Points in error, remove the Meter from the incorrect Supply Point(s):

• Highlight the incorrect Supply Point in the Supply Point tab
• Click Image Modified
• Drag and drop the incorrect Meter from the Selected Meters to the Available Meters section from the Supply Point

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Confirming the Meter is unlinked to a Supply Point

• From the Supply Point tab, highlight each Supply Point line to check the Meter Number only appears in the Related Items section for one  Supply Point

         Image Modified

Linking the removed Meter to another Supply Point (if applicable)

If the removed Meter should be linked to another Supply Point:

• Highlight the Supply Point you want to link the Meter to in the Supply Point tab of Estate Management 
  • Click Manage Contract For Supply
  • Drag and drop the Meter from the Selected Meters to the Available Meters section 
• If the Supply Point isnt in Sigma, click here for details on how to create it and then add the Meter to the new  Supply Point