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Any issues with data quality will be shown when you are reviewing the charges in the Tenant Approve and Issue Bills Activity.

Add the column 'Missing Data' to the Activity.  

Opening the Tenant Approve and Issue Bills Activity

Click on Tenant Approve and Issue Bills Activity

Click here for more information on reviewing the charges.

Adding the Missing Data Column

To add/hide columns, click on the downward arrow on the Column Header 

Click on Columns

Tick Missing Data

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Click here to see a full list of the available columns.

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The Missing Data Column will be ticked if there is any missing data

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Viewing the Details of the Missing Data

From the Tenant Approve and Issue Bills Activity:

• Right click on the bill line
• Click Show Bill Messages

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The Bill Messages popup appears with details of any missing data

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Viewing the Data Gaps

• Right click on the bill line in the Tenant Approve and Issues Bills Activity
• Click View Supply Point

The Supply Point Edit popup appears

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• Click Related Items
• Click on the relevant Meter

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• Click on Related Items 
• Click Periodic HFD Channel (or Non Periodic)
• Click on the relevant Channel

The Periodic HFD Channel Editor popup appears (on non periodic)

This shows details of the data going into the Channel.

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Tip: A tick in the Meter Readings box will indicate that the Channel will show in Meter Readings.  No tick indicates the Channel will show Consumption vaiues

Viewing all the Channel Data

• Click Edit Data

The HFD Data Viewer popup appears

This will show all of the readings (or consumption values)

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Viewing the Gaps

From the HFD Data Viewer popup:

• Click on the Filter dropdown

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• Choose Null to display the 0's

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Filling the Gaps manually

To amend these manually:

• Double click into each row and amend 

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• Amend each row individually
• Click OK to save

Filling the Gaps automatically

Gaps can be filled using the Exception - Missing Data Activity.  Click here for more details

Rerunning the Bills

Once you have made any amendments, you will need to re-run the Bill Run to produce the bills with the amended data

Click here for more details on re-running the Tenant Bill Run