This section shows how to work through an EDI Batch and how to investigate Bills that have failed Validation.

Table of Contents

Opening EDI Batch Management

• Open EDI Batch Management Activity

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• Highlight the Batch in the Data Selector to see the details
• Click on the below PDF to download a flowchart on how to deal with the Failed and Query Validation

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Each Failed, Credit or Query Bill needs to be investigated to see what Validators it has failed on, and for you to decide what actions to take.

The following right click options will help you understand why the Bill has failed.

• View Status Notes
• View in Account Context
• View Printed Bill
• View EDI Bill
• Estate Management
• Edit Queries > Edit Account Queries

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• Right click on the Bill Line and click on the following options:

Right click > View Status Notes 

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• Shows  the reason(s) the bill has failed

Right click > View in Account Context 

This option allows you to display a pop-up of all the bills for this account - including the bill in the EDI Batch Management.  It will highlight the Bill in grey.

It allows you to see the full account history and can help to see any spurious behaviour in previous bills and may help explain the situation.

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• Click on the PDF to view the Bill (far right)
• Click on Show Sigma Bill to see the bill in Sigma (bottom left)
  • OR open the Bill View Activity and search for the Account

Right click > View Printed Bill 

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• Shows the Bill, including details of the failures

Right click > View EDI Bill 

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• Similar to View Printed Bill, but downloads a PDF image

Right click > Estate Management 

This option takes you to the Accounts Tab in the  Estate Management Activity and highlights the Account you have click on. 

From here you can click on other options to move to other Activities such as:

• Bill Entry Original
• Bill Entry
• EDI Account History
• Validation Management
• EDI Batch Management
• Reporting
• Analysis

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Alternatively, click on one of the Tabs to view data at a Site Level:

• Site Summary
• Supply Point
• Accounts
• Meter & Channels

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• Click here for more information on the Estate Management Activity

Right click > Edit Queries > Edit Account Queries

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• Queries in orange are open, Queries in white are closed
  • Click on a Query to see more detail
• View from Estate Management - see above

Viewing all EDI Bills for an Account

The EDI Account History Activity shows all EDI Bills, including those that have not yet been Passed and/or Loaded into Bill Entry/Reporting

• Click here for more details on the EDI Account History Activity

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Once you have investigated the Bill, you need to decide on the next action:

• Bills with a Passed Status (Green)
  • Load the Bill to the Account
• Bills with a Query Status (Orange)
  • No Further Action required - Pass and Load the Bill t
  • Further Investigation required, but you still want to process the Bill 
    
    • Create or Append a Query, Pass and Load the Bill
• Bills with a Failed Status (Red)
  • No Further Action required   - Pass, Override and Load the Bill
  • Further Investigation required, but you still want to process the Bill 
    
    • Pass and Create or Append a Query and Load the Bill 
  • Amendment to the Bill is required
    • Copy the Failed Bill to the Account

See below for more information: 

Loading Bills with a Passed Status (Green) 

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• Click Image Removed to Load the Bill - changes the status to Loaded (Purple) Image Removed

Loading Bills with a Query Status (Orange) 

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There are three options when loading a Failed Bill:

• No Further Action required - Load the Bill as no further Action required
• Further Action required - Append and existing Query
• Further Action required - Create a new Query

No Further Action required:

• Right click on the Bill > Toggle Status
  • Click Image Removed to Load the Bill - changes the status to Loaded (Purple) Image Removed

OR

Further Investigation required:

If an outstanding Query already exists for the same failure, append the Query OR create a New Query:

Check for existing Queries:

• Right click on the Bill > Edit Queries > Edit Account Queries
  • Any showing in Brown are outstanding and can be Appended

Appending a Query

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• Right click on the Bill > Edit Queries > Edit Account Queries
• Right click on the Query > Append Query

This will open the Query Editor and show the appended date and User appending the Query

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• Append the Query
• Click OK to close

Once the Query has been created:

• Right click on the Bill > Toggle Status
  • Click Image Removed to Load the Bill - changes the status to Loaded (Purple) Image Removed

Creating a New Query

• Right click on the Bill > Generate Queries > Generate Account Queries
• Tick to append the details of the failed valuation
• Choose the Originator
• Choose the Category
• Add the Query value (following the guidelines). 
• Add your own information to the Query Summary (following the guidelines).  The Batch number and the Invoice number will show in the 
• Click OK
• Right click on the Bill > Toggle Status

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The Bill now shows as Passed (Green) Image Removed

• Click Image Removed to Load the Bill - changes the status to Loaded (Purple) Image Removed

Loading Bills with a Failed Status (Red) Image Removed

There are four options when loading a Failed Bill:

• No Further Action required - Load the Bill as no further Action required
• Further Action required - Append and existing Query
• Further Action required - Create a new Query
• Amend the Bill

No Further Action required

• Right click on the Bill > Toggle Status

• The Validation Results Popup appears to show what validation the Bill has failed on:

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• Click Save to show the Choose Option pop up
• Click Override

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• Choose the User
• Enter the Password
• Enter the reason for the override

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• Click Image Removed to Load the Bill - changes the status to Loaded (Purple) Image Removed

Further Investigation required

If an outstanding Query already exists for the same failure, append the Query OR create a New Query.

Check for existing Queries:

• Right click on the Bill > Edit Queries > Edit Account Queries
  • Any showing in Brown are outstanding and can be Appended

Appending a Query

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• Right click on the Bill > Edit Queries > Edit Account Queries
• Right click on the Query > Append Query

This will open the Query Editor and show the appended date and User appending the Query

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• Append the Query
• Click OK to close

Once the Query has been created:

• Right click on the Bill > Toggle Status
• Click Image Removed to Load the Bill - changes the status to Loaded (Purple) Image Removed

Creating a New Query

• Right click on the Bill > Toggle Status

The details of the failed Validation shows:

• Click Save to show the Choose Option pop up
• Click  Query

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• Tick to append the details of the failed valuation
• Choose the Originator
• Choose the Category
• Add the Query value (following the guidelines). 
• Add your own information to the Query Summary (following the guidelines).  The Batch number and the Invoice number will show in the 
• Click OK
• Right click on the Bill > Toggle Status

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The Bill now shows as Passed (Green) Image Removed

• • Click Image Removed to Load the Bill - changes the status to Loaded (Purple) Image Removed

Amending the Bill

• Right click on the Bill > Copy Failed Bill to Account and the Sigma Bill Editor pop up appears
  • Amend the Bill > Click Save
• Click Image Removed to Load the Bill - changes the status to Loaded(M) (Purple) Image Removed

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If Sigma cannot find the Account number, the status will show as Query and the Account number will be highlighted in Red

Table of Contents

Account Number in Red in EDI Batch Management

Investigation will need to be done to see Investigate as to why the Account number cannot be found:

• Is the Account/Site in Sigma?
• Has the Account Number changed (But but the Supplier is still the same)?
• Has the Account Number and Supplier Changed?

• If you can find the Site, Meter and/or Supply Point but not the Account - the Account will need to be created
• If you find the Site, but a different Account Number - the Account number will need to be updated
• If you find the Site, but a different Account Number and Supplier - the Account and Supplier will need to be updated

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Account not in Sigma

Search for the Site, Account, Meter and/or Supply Point in Sigma to see if any already exist

• If the Site doesn't exist
  • Click here for more information on creating a Site
• If the Site exists but not the Account
  • Click here for more information on creating an Account

Account Number has changed but the Supplier is still the same

Search for the Site, Account, Meter and/or Supply Point in Sigma to see if any already exist

• If the Site exists, but the Account number is different:
  • Check the details to see if the Supplier has also changed
  • If it is just the Account number that has changed:
    • Click here for more information on how to amend the Account number 

Account Number and Supplier has changed

Search for the Site, Account, Meter and/or Supply Point in Sigma to see if any already exist

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Refreshing the EDI Batch Management Activity

Once you have added or updated the Account number, you need to refresh the EDI Batch Management Activity

• Right click on the Account > Refresh Account Check
  • The Account number will change from Red to Green   and the status will change to Query (Orange)
• Right click again on the Account > Re-evalulate bill(s)
  • The Bill will be re-evaluated and the status will change to Passed, Query or Failed (depending on whether it passes Validation or not) 
• Investigate as above and load the Bill

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