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Meters missing a Supply Point Link

Investigating the Issue

• From Energy Intelligence, copy the Meter Number
• Open Estate Management and change the Item to Meter 
• Search and highlight the Meter, which will open the Meters & Channels tab 
• Note, the Related Items confirms that the Meter is not linked to a Supply Point (the space is blank)

Rectifying the Issue

Establishing the correct Supply Point

• Check the bills in Bill Entry to see if a bill shows the Meter Number and the  Supply Point:
  • Open the Accounts tab and highlight the Account with the same Commodity
  • Click on Bill Entry
    • If the PDF has been attached, open to check for the Meter Number and the Supply Point number (which will also confirm which Account is linked to the Supply Point)
• Alternatively, this may need to be done outside of Sigma

Checking to see if the Supply Point already exists in Sigma

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SCREEN SHOT  -  TICKET TO SUPPORT AS I DONT BELIEVE THIS IS WORKING PROPERLY  30627

Hi Support
I have run the above report (which is part of the Emissions Summary Dashboard) and I don't believe the data returned is correct.


I have two Meters which are both linked to two Supply Points but neither show in the Report.  

Meter 35654 is linked to 005654981287941657124
and 051236541900037000698  (LA Dixon) - both with valid Contracts

Meter 4856231 is linked to 13121 and 214562476295658951535 (Red House) both with valid Contracts

There are also 6 Meters (Sub Meters) that are showing in the report as missing Supply Point Links but they are all linked to Tenant Supply Points.  Is it because the report is looking for  a 'Supply' supply point, not a 'tenant' supply point.  If so, how can these be excluded from the report?
An example is Gower House 1st Floor Sub Meter_Ele

This is going to cause an issue for customers if they assume the report is correct! They will end up either over or under reporting.

I also know there is an issue updating the Emissions Summary Dashboard, but would it be possible to correct the report (if indeed it is incorrect) so that I can point customers at the Report rather than the Dashboard?

Investigating the Issue

• From Energy Intelligence, copy the Meter Number
• Open Estate Management and change the Item to Meter
• Search and highlight the Meter, which will open the Meters & Channels tab   How does it show more than one Supply Point, does it?
• Open the Supply Point tab and sort the columns by Commodity
• View each Supply Point with the same Commodity as the Meter to identify which Supply Points contain the same Meter Number:
  • Click on the Supply Point and note the Meter Number in the Related Items section.  Two or more will show the same Meter Number 

                    Image Modified

• Note the Account Number related to the Supply Point

Rectifying the Issue

Establishing the correct Supply Point

• Check the bills in Bill Entry to see if a bill shows the Meter Number and the Supply Point:
  • Open the Accounts tab in Estate Management and highlight the Account 
  • Click on  Image Modified 
    • If the PDF has been attached, open to check for the Supply Point number(s) on the bill

                              Image Modified

• Alternatively, this may need to be done outside of Sigma

Removing the Meter from one (or more) Supply Point(s)

If the Meter has been linked to two (or more) Supply Points in error, remove the Meter from the incorrect Supply Point(s):

• Highlight the incorrect Supply Point in the Supply Point tab
• Click Image Modified
• Drag and drop the incorrect Meter from the Selected Meters to the Available Meters section from the Supply Point

         Image Modified

Confirming the Meter is unlinked to a Supply Point

• From the Supply Point tab, highlight each Supply Point line to check the Meter Number only appears in the Related Items section for one  Supply Point

         Image Modified

Linking the removed Meter to another Supply Point (if applicable)

If the removed Meter should be linked to another Supply Point:

• Highlight the Supply Point you want to link the Meter to in the Supply Point tab of Estate Management 
  • Click Manage Contract For Supply
  • Drag and drop the Meter from the Selected Meters to the Available Meters section 
• If the Supply Point isnt in Sigma, click here for details on how to create it and then add the Meter to the new  Supply Point