Click here to see more information regarding how to view the bill

Once you have viewed a bill, you may find that some information is missing.  

See below for an explanation of the bill and what to do if something needs amending.

Below is an example bill:

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Invoice Details

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Invoice Date and Tax Point:  The date selected in the Tenant Bill Run Initiation Activity

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Customer Account Number:  The name in the Tenant Reference field in the Tenant Editor,  (NOT the Name field)

Right click on the Tenant  

Click Edit

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Invoice Number: This is made up of 5 sections

In the example:  Image Added

TB1234 - The Invoice Prefix added in the Tenant Billing Group set up

Right click on the Tenant Billing Group in the Tenant Bill Run Initiation Activity

Click Edit/View

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INVLibrary - The name of the Tenant in the Tenant Editor popup

Right click on the Tenant

Click Edit

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190131 - The end date of the bill, 31st January 2019

58711 - The invoice number

01 - A check digit

Address Details

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First field - The Invoice Name and Address that has been added to the Tenant

Right click on the Tenant

Click on the Location Tab

Scroll down to the Contact details

Note:  These details are on the Location tab and are the Contact details

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Second field - These details are on the Site Editor

Right click on the Site

Click on the Location tab

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Account Details

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Account Details - The period that is being billed.

This is from the Tenant Bill Run Initiation Activity

Highlight the Billing Run

Click Run Now

View the Bill Period

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Breakdown of Charges

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These are the charges that are associated with the Tenant Provider.

The Tenant Provider has a Contract underneath it,

which then has a Tariff underneath it

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Viewing the Tariff and Cost Definition

Open the Tenant Provider

Open the Contract

Right click on the Tariff

Click Edit

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The Tariff Entries show at the bottom of the screen.

Click on an Entry, then click 

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The Tariff Entry is then associated with  Cost Definition(s)

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the Cost Editor popup appears:

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Double click on the line and the Register Setup popup appears:

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Last line on the Bill

The last line gives the total of the bill and the bill due date

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The date is sourced from the Tenant Account

Right click on the Tenant Account

View the Payment Terms (days) field

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