Metering data, ie the Meter Readings or Consumption is held in the Non-Periodic or Periodic Channel underneath a Meter.

During the process of of Issuing Tenant Bills, you may want to check the quality of the metering data that has been used to produce the bill.

Any issues with data quality will be shown when you are reviewing the charges in the Tenant Approve and Issue Bills Activity.

Opening the Tenant Approve and Issue Bills Activity

Click on Tenant Approve and Issue Bills Activity

Click here for more information on reviewing the charges.

Viewing the Details of the Missing Data

From the Tenant Approve and Issue Bills Activity:

Right click on the bill line

Click Show Bill Messages

Viewing the Data Gaps

Right click on the bill line in the Tenant Approve and Issues Bills Activity

Click View Supply Point

The Supply Point Edit popup appears

Click Related Items

Click on the relevant Meter

The Meter Editor popup appears

Click on Related Items 

Click Periodic HFD Channel (or Non Periodic)

Click on the relevant Channel

The Periodic HFD Channel Editor popup appears (on non periodic)

This shows details of the data going into the Channel.

Tip:  the Date Range shows the date of the first piece of data to the last piece of data entered into the Channel

Tip:  The Graph at the bottom will display the most recent data

Tip: A tick in the Meter Readings box will indicate that the Channel will show in Meter Readings.  No tick indicates the Channel will show Consumption vaiues

Viewing all the Channel Data

Click Edit Data

The HFD Data Viewer popup appears

This will show all of the readings (or consumption values)

Viewing the Gaps

From the HFD Data Viewer popup:

Click on the Filter dropdown

Choose Null to display the 0's

Filling the Gaps manually

To amend these manually:

Double click into each row and amend 

Amend each row

Click OK to save

Filling the Gaps automatically

Gaps can be filled using the Exception - Missing Data Activity.  Click here for more details

Rerunning the Bills

Once you have made any amendments, you will need to re-run the Bill Run to produce the bills with the amended data

Click here for more details on re-running the Tenant Bill Run