Queries can be added to Items such as Account, Meters or Sites in various way.  See below for details:

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• Open an Activity and highlight the Item in the Data Selector. 
• Right click on the Account (or Meter or Site)
• Select Show Queries
• Select the  icon to add a Query

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Adding a Query from EDI Batch Management

• Right click on the bill line
• Select Generate Queries
• Select Generate Account Queries

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If the invoice has a Query or Failed status, you have the option to append the Query details.

• Tick the check box to include the details

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The Batch number and Invoice number will automatically be added, along with the validation notes.

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Adding a Query from a Bill in Bill Entry

• Open Bill Entry
• Enter the bill
• Click on Save
• If there are failed validators, you will get the option to save or query the bill

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Adding a Query from Bill Entry Supply Overview

A Query can be added from the Supply Overview screen in Bill Entry

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• Click on  in the Queries section

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Complete the pop up:

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• Open Estate Management
• Click on the Accounts Tab
• Highlight the Account
• Click +

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Adding a Query from the Events Overview Activity

• Right click on an Event
• Select Query Event to generate a Query

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Completing the Query Summary

Once you have the Query Summary pop up, you can see the following details:

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Note:  If the Query is created from EDI Batch Management, the Batch number and Invoice number will appear in the summary, along with details of the failed validation (if previously ticked).

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• Click OK to save the query

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