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No Issues
If there are no issues, ie all Meters are linked to individual Supply Points, the following appears:
SCREEN SHOT
Meters missing a Supply Point Link
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Meters Linked to Multiple Supply Points
SCREEN SHOT - TICKET TO SUPPORT AS I DONT BELIEVE THIS IS WORKING PROPERLY 30627
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Supply Points
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Investigating the Issue
- From Energy Intelligence, copy the Meter Number
- Open Estate Management and change the Item to Meter
- Search and highlight the Meter, which will open the Meters & Channels tab How does it show more than one Supply Point, does it?
- Open the Supply Point tab and sort the columns by Commodity
- View each Supply Point with the same Commodity as the Meter to identify which Supply Points contain the same Meter Number:
- Click on the Supply Point and note the Meter Number in the Related Items section. Two or more will show the same Meter Number
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- Highlight the incorrect Supply Point in the Supply Point tab
- Click
- Drag and drop the incorrect Meter from the Selected Meters to the Available Meters section from the Supply Point
Confirming the Meter is unlinked to a Supply Point
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