...

Anchor
Investigation the Query/Failed Bills Investigation the Query/Failed Bills

Investigating the Query/Failed Bills

Each Failed, Credit or Query Bill needs to be investigated to see what Validators it has failed on, and for you to decide what actions to take.

...

• Click here for more details on the EDI Account History Activity

Anchor
EDI Batch Management Actions EDI Batch Management Actions

EDI Batch Management Actions

Once you have investigated the Bill, you need to decide on the next action:

...

• Right click on the Bill > Copy Failed Bill to Account and the Sigma Bill Editor pop up appears
  • Amend the Bill > Click Save
• Click  to Load the Bill - changes the status to Loaded(M) (Purple) 

Anchor
Account Number not Found Account Number not Found

Account Number not Found

If Sigma cannot find the Account number, the status will show as Query and the Account number will be highlighted in Red

...