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Any issues with data quality will be shown when you are reviewing the charges in the Tenant Approve and Issue Bills Activity.
Opening the Tenant Approve and Issue Bills Activity
Click on Tenant Approve and Issue Bills Activity
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Click here for more information on reviewing the charges.
Viewing the Details of the Missing Data
From the Tenant Approve and Issue Bills Activity:
Right click on the bill line
Click Show Bill Messages
Viewing the Data Gaps
Right click on the bill line in the Tenant Approve and Issues Bills Activity
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Tip: A tick in the Meter Readings box will indicate that the Channel will show in Meter Readings. No tick indicates the Channel will show Consumption vaiues
Viewing all the Channel Data
Click Edit Data
The HFD Data Viewer popup appears
This will show all of the readings (or consumption values)
Viewing the Gaps
From the HFD Data Viewer popup:
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Choose Null to display the 0's
Filling the Gaps manually
To amend these manually:
Double click into each row and amend
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Amend each row individually
Click OK to save
Filling the Gaps automatically
Gaps can be filled using the Exception - Missing Data Activity. Click here for more details
Rerunning the Bills
Once you have made any amendments, you will need to re-run the Bill Run to produce the bills with the amended data
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