Introduction

All Bureau Service customer communications are managed using our customer relationship management (CRM) application . All customer requests and interactions are managed using the Case Management functions of our CRM applicationsand it's Case Management function. This enables our Bureau team to manage, measure and report on our performance in dealing with all customer interactions. All Cases are assigned a priority and each priority has a defined service level agreement for the management of the Case. We report our performance live via the Bureau Support Portal and via our monthly Service Delivery Report.

The Bureau Support Portal enables our customers to have online access to our Case Management in real time and self-serve. The Bureau Support Portal provides our customers with fast and efficient access to their Bureau service.

Using the Bureau Support Portal customers can interact with their Bureau Services Delivery team. The Bureau Support Portal provides customers with the ability to create and raise new requests or questions as well as review historic ones. The site also provides the ability to retrieve prior documents that have been shared with customersour customer.

The Bureau Support Portal is our customers window through which they can view and update interactions, past and present, with their Bureau Services Delivery team.

For further details customer should contact their Bureau Service Delivery Manager.

You will find the Bureau Support Portal at the following URL: https://www.teamenergy.com/bureauportal

This section of the TEAM Online User Manual provides our customers with information on how to access and use the Bureau Support Portal.