We currently use a system called Zendesk to manage the support requests that we receive on the Sigma Helpdesk. This is the system which managed all the correspondence with our Support staff once a ticket had been raised. TEAM will be moving to a new system called Manage Engine Service Desk Plus from Thursday 4th April 2024 at 17:30.
TEAM have decided to do this to:
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We are doing this in a way that will minimise any disruption to you - we have tried to get the new system up so that it works in the same way as the current system.
Contacting us by Email
The email address “support[@]teamenergy.com” can continue to be used to send your request.
Contact using using Web Form (Support Portal)
For any Customers that raise tickets via the online web portal, this is still possible but the URL has changed to:
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You will need to create a new username/password on the new system before you can login to the portal. You will receive an email from BLAH “noreply@zohoaccounts.com” after the 4th April which will allow you to set your own password. The The email will look like the following:
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Once logged into the portal, the look and feel is very similar in terms of how to complete the form. Some screenshots are provided in the section below for reference.:
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Contacting us by Telephone
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There is no change to contacting us by telephone. |
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Thank you for your understanding, and please do not hesitate to contact us for any further information on support{[at]teamenergteamenergy.com.