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- From the Meters & Channels tab, highlight the Meter and check the Related Items (bottom right hand corner). If they are the same:
- Check the last bill to see if the Meter Number / Supply Point and Supplier are the same as your current bill
- Also check to see if the meter readings follow on
- If YES - check
- Check if the Supplier is the same as the last bill
- YES - change the Account number
-
- From the Accounts tab, highlight the Account > click Wizard
- From the Accounts tab, highlight the Account > click Wizard
- If NO - change the Account number and the Supplier using the Change Contract on the Supply Point tab
- From the Supply Point tab, highlight the Supply Point > click Change Contract
- Check if the Supplier is the same as the last bill
- NO
- Create a new Account, Meter, Supply Point etc using the Setup Wizard - from the Site tab, right click on the Site > Setup Wizard
- If YES - check
Supply Point found
If the Supply Point on the current bill matches one in Sigma, check if an Account associated with the Supply Point
- From the Supply Point tab, highlight the Supply Point and check the Related Items (bottom right hand corner). If they are the same:
- Check the last bill to see if the Meter Number / Supply Point and Supplier are the same as your current bill
- Also check to see if the meter readings follow on
- If YES - check
- Check if the Supplier is the same as the last bill
- YES - change the Account number
- From the Accounts tab, highlight the Account > click Wizard
- NO - change the Account number and the Supplier
-
- From the Supply Point tab, highlight the Supply Point > click Change Contract
-
- Check if the Supplier is the same as the last bill
- NO
- Create a new Account, Meter, Supply Point etc using the Setup Wizard - from the Site tab, right click on the Site > Setup Wizard
- If YES - check
Refreshing the EDI Batch Management Activity
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