Notifications in Data Monitoring

The Notifications Tab of the Data Monitoring Activity allows you to do the following:

  • Find Notifications that have been raised based on the monitoring strategies
  • Provide access to simple and intuitive workflow to update the status and capture notes against notifications
  • Provide tools to resolve the issues individually or in bulk:
    • Data Gaps - fill the gaps based on historical data
    • Overdue Data - use historical data to fill overdue periods
    • Unexpected Data - remove the data from the appropriate point in time
    • Dynamic Profile  to check current data against a user defined profile
    • Fixed Profile -  to check current data against a historical profile
  • Provide access to the monitoring strategy configuration so it can be updated
  • Provide access to the Channel item Editor
  • Export all of the Notifications into an Excel spreadsheet

For details on how to access the Activity, please see here.

Table of Contents

Opening the Notifications Tab

Open the Data Monitoring Activity

Click on the Notifications Tab



The default is to show Notifications that are New or In Progress that have been created within the last week and with a maximum of 200 being returned be default across all periodic channels. This limit can be increased to 4000, if required.

Notifications will show from the five types of Strategies set up and configured in the Strategy Configuration Tab in the Data Monitoring Activity:

Click on the links above for more details on how to configure these strategies.

You can click on the icon in the top right hand side of the screen  to hide the Filter panel (right) and the Item Finder (left).

This will give you much more space to view all the Notifications and see all the information you need!

Filtering Options

The filtering available on this screen is highly flexible to ensure you are able to working with the Notifications and Issues you want to.

Resolving Data Gaps

Please visit the Managing Gaps in Data page for details of how these notifications can be resolved.

Resolving Overdue Data

Please visit the Managing Overdue Data page for details of how these notifications can be resolved.

Resolving Unexpected Data

Please visit the Managing Unexpected Data page for details of how these notifications can be resolved.

Resolving Dynamic Profiles

Please visit the Managing Dynamic Profiles page for details of how these notifications can be resolved.

Resolving Fixed Profiles

Please visit the Managing Fixed Profiles page for details of how these notifications can be resolved.


General Actions

This section contains the actions that are available for all strategy types.

Work Notifications

This basic workflow allows you to capture information and update the status of the Notifications, as per your own business processes.

This is expected to be used to help you keep track of any investigative and follow-up actions which are been taken as a result of the Data Monitoring Notifications.

For example:

  • where there is ongoing investigation to determine the cause of the problem, the status may be changed to "Under Investigation" and there maybe a series of notes capturing what has been happening
  • where the issue has been referred to a metering agent to resolve, the status may be changed to "Assigned to Third Party" and there maybe a note to capture details of any conversations with the agent

Highlight the Notification(s) you would like to update. Notifications can be selected in bulk, even across different strategy types.

Click  which will display the Work Notification pop up:

The Status will default to In Progress and is not editable - the Resolve and Ignore features will update the status.

If you want to update the Sub-status, select the required option from the drop down list. The default options are:

  • Under Investigation
  • Assigned to Third Party
  • Pending Resolution

You can customise the options available for selection to suite your needs here by using the Database Object Setup activity.

You can also create  reports in Energy Intelligence to keep track of the Notifications and their status, filtered as required to show the information as per your needs.

If you want to update the Note for the Notification(s), then Tick Update Note and enter the note in the text box.

Click OK to Save.

Ignoring Notifications

This will update the status of the Notification to "Ignored" and will also prevent the same notification (for the same period and Impact) from being raised by the system again.

Highlight the Notification(s) you would like to update. Notification(s) can be selected in bulk, even across different strategy types.

Click   to open the Ignore Notifications pop up appears:

If you want to update the Note for the Notification(s), then Tick Update Note and enter the note in the text box.

Click OK to Save.

Editing Items

Highlight the Notification

Click  to open the Periodic HFD Channel Editor 

You can view the Channel / amend the interval reading Data associated to the notification, if required.

Please note, this option is only available if a single Notification is selected.

Click OK if you have made changes

Click Cancel to return to the Data Monitoring Activity

Editing Monitoring Strategies

Highlight the Notification for which you would like to edit the underlying monitoring strategy configuration.

Click  to open the Monitoring Strategy Editor. Note, this is only an available option if Notification(s) relating to a single strategy are selected.

Amend the Monitoring Strategy as required. Please see Data Gaps, Overdue Data or Unexpected Data for additional help.

Click OK to Exit and Save.

Exporting to Excel

Click  to download an Excel Spreadsheet of everything you see in the table.