Introduction

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All Bureau Service customer communications are managed using our customer relationship management (CRM) application and it's Case Management function. This enables our Bureau team to manage, measure and report on our performance in dealing with all customer interactions. All Cases are assigned a priority and each priority has a defined service level agreement for the management of the Case. We report our performance live via the Bureau Support Portal and via our monthly Service Delivery Report.

The Bureau Support Portal enables our customers to have online access to our Case Management in real time and self-serve. The Bureau Support Portal provides our customers with fast and efficient access to their Bureau service.

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Using the Bureau Support Portal customers can interact with their Bureau Services Delivery team. The Bureau Support Portal provides customers with the ability to create and raise new requests or questions as well as review historic ones. The site also provides the ability to retrieve prior documents that have been shared with our customer.

The Bureau Support Portal is our customers window through which they can view and update interactions, past and present, with their Bureau Services Delivery team.

For further details on the Bureau Support Portal click here.

^{Smarter Bill Processing}

We offer a complete solution for utility bill processing and data management. As well as our extensive capability for processing bills presented in an electronic format we have development extensive capability, through the use of industry-leading technologies, that enables our Bureau service to automate the accurate processing of large volumes of: 

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